1. Home
  2. PEOPLECERT
  3. ITIL-SOA exam

PEOPLECERT ITIL-SOA Exam Prep Course (Premium File)
AI-Powered ITIL Service Offerings and Agreements Exam - Pass on Your First Try

Last updated on May 17, 2026

ITIL-SOA Practice Exam
Professionally Developed, Always Up-To-Date
ITIL-SOA Package
Premium File (PDF): 10 Questions
Interactive Software: Included
AI Teaching Assistant: Included
Duration & Delievery: Self Paced
Last Updated: 17-May-2026
Free Updates: 60 Days
Price   Buy 1 Get 1 Free  USD $68
Download Now

Prepare with confidence using our ITIL-SOA Exam Simulation App

All ITIL Service Offerings and Agreements certification learning material, study guide, training courses are created by a team of PEOPLECERT training experts. The Study Guide and .EXM training software files contain relevant ITIL Service Offerings and Agreements content, labs, practice questions and explanation. This ITIL-SOA exam guide and training courses is based on the latest exam outlines available!

Xengine Exam Simulator Software
See how much you’ve learned using Exam Score Report!
Prepare for the real exam using Xengine Software
Customize your test in Xengine Software
Have all of your exams in one place!
Add EXM files to your Xengine Course Library

AI Teaching Assistant Included with this Package

Struggling with a complex question? Just ask your ITIL-SOA AI tutor. It explains concepts, clarifies why wrong answers are wrong, and helps you understand ITIL-SOA topics in depth, available 24/7, included at no extra cost.

Instant Explanations

Don't just see the right answer, understand why it's right and why the others are wrong. In any Language!

Study Any Time, Any Place

Your AI tutor is available around the clock. No scheduling, no waiting — help is one click away inside the practice test.

Built Into Each Exam

Available directly in your online practice session. Click "Ask AI" on any question and get an instant explanation.

1. Buy the Package

One-time payment, instant access

2. Open a Practice Test

Launch the exam online

3. Click "Ask AI" on Any Question

Get an instant explanation

ITIL Service Offerings and Agreements Study package designed to help you confidently pass your exam.

The ITIL-SOA Exam Prep Features:

  • Contains the most relevant and up to date ITIL-SOA study material covering all exam topics on the latest ITIL-SOA certification.
  • A 90+% historical success rate, giving you confidence in your ITIL-SOA exam preparation.
  • Includes a FREE ITIL-SOA Mock exam software for added practice.
  • Free updates for 60 days, ensuring you have the latest ITIL-SOA study content.
  • Instant access to download the study material, no waiting required.
  • Unlimited download access from any device, making studying convenient and easy.
  • Secure and real-time processing of payments through a 256-bit SSL system.
  • A responsive technical support team to provide you support 24/7.

Take the first step towards passing your ITIL-SOA exam with ease by investing in our comprehensive certification exam material.

Preparing and Passing the PEOPLECERT ITIL-SOA Exam

Are you aspiring to become an ITIL Service Offerings and Agreements (ITIL-SOA) certified professional? Congratulations on taking a step towards enhancing your IT service management skills! In this article, we will provide you with comprehensive information about the ITIL-SOA exam, along with actionable tips to help you prepare and pass the exam successfully.

About the PEOPLECERT ITIL-SOA Exam

The ITIL-SOA exam is designed to assess your knowledge and understanding of the ITIL Service Offerings and Agreements practices and processes. It is a globally recognized certification that demonstrates your expertise in planning, implementing, and optimizing service offerings and agreements within an IT service management framework.

Here are some key details about the ITIL-SOA exam:

  • Exam Provider: PEOPLECERT
  • Prerequisites: To take the ITIL-SOA exam, it is recommended to have prior knowledge of ITIL concepts and at least 30 hours of formal training from an accredited training provider.
  • Exam Format: The exam consists of multiple-choice questions. The duration of the exam is 90 minutes (or 113 minutes for non-native English speakers). The passing score is 70% (28 correct answers out of 40).
  • Exam Syllabus: The exam syllabus covers various topics, including service management as a practice, service offerings and agreements, service portfolio management, service catalog management, demand management, supplier management, and financial management for IT services.

Preparing for the ITIL-SOA Exam

Effective preparation is key to success in any certification exam. Here are some actionable tips to help you prepare for the ITIL-SOA exam:

  1. Understand the ITIL-SOA Syllabus: Familiarize yourself with the exam syllabus and understand the topics and concepts it covers. Refer to the official PEOPLECERT documentation for the most up-to-date syllabus.
  2. Enroll in an Accredited Training Course: Consider enrolling in an accredited ITIL-SOA training course provided by recognized training providers. These courses are designed to provide you with comprehensive knowledge and practical insights into the ITIL-SOA practices.
  3. Study the Official Study Materials: Utilize the official ITIL-SOA study materials recommended by PEOPLECERT. These materials are specifically tailored to help you understand the key concepts and prepare effectively for the exam.
  4. Practice with Sample Exams: Familiarize yourself with the exam format and types of questions by practicing with sample exams. PEOPLECERT offers official sample exams that can give you a sense of the exam structure and help you identify areas where you need to improve.
  5. Join Study Groups and Discussions: Engage in online study groups or discussions with fellow ITIL-SOA aspirants. This can provide you with valuable insights, different perspectives, and the opportunity to clarify your doubts.
  6. Create a Study Plan: Develop a study plan that covers all the topics in the syllabus and allocate sufficient time for each. Set specific goals and milestones to track your progress and ensure you cover all the necessary material.
  7. Review and Revise: Regularly review and revise the topics you have studied to reinforce your understanding. Focus on areas that you find challenging and seek additional resources or clarification if needed.
  8. Simulate Exam Conditions: As the exam day approaches, simulate exam conditions by taking practice tests within the allocated time frame. This will help you improve your time management skills and build confidence.

By following these tips and maintaining a consistent and dedicated study routine, you can significantly increase your chances of success in the ITIL-SOA exam.

Conclusion

The ITIL-SOA certification offers a valuable opportunity to enhance your IT service management skills and advance your career. With thorough preparation and the right mindset, you can confidently approach the exam and achieve a successful outcome.

Remember to refer to the official PEOPLECERT website for the most accurate and up-to-date information regarding the ITIL-SOA exam, including any changes or updates to the exam syllabus or requirements.

Best of luck on your journey towards becoming a certified ITIL Service Offerings and Agreements professional!

PEOPLECERT

Recent testimonials from our customers:

VirtuLearn AI

Question 3:
Question 3 shows a typo. The calculation should be x = 40/3, not 131/3.

  • Setup: 3 eggs are needed per 1 pound, so eggs = 3 × pounds ? 3x = 40.
  • Solve: x = 40/3 ˜ 13.333 pounds (13 1/3 pounds).

Since the options are whole numbers, the closest whole number is 13 pounds. The exact value is 13 1/3 pounds, but the provided answer choice is 13 (Option B).

Canal Winchester, United States

VirtuLearn AI

Question 602:
Answer: D – Decommissioning an application.

  • A one-time risk assessment is used for unique lifecycle events, such as retiring or decommissioning an application. It evaluates potential security or compliance impacts before the system is removed from service.
  • The other options describe ongoing or repeated activities:
- Quantifying an annual loss expectancy is part of continuous risk management. - Updating the risk register periodically is an ongoing governance task. - Complying with a regulation is an ongoing requirement.
Key concept: One-time risk assessments target a specific, finite event (example: decommissioning) rather than repeated operations.

Makati City, Philippines

VirtuLearn AI

explain me the differences between the compliance based approach and the scenario based approach

  • Definition
- Compliance-based approach: Establishes a security baseline from obligations (legal/regulatory/contractual) to address common, accidental, or environmental risks by default. - Scenario-based approach: Builds risk scenarios around risk origins and objectives to explore targeted, intentional threats and their paths (strategic/operational).
  • Focus
- Compliance: What must be covered by law, contracts, or standards; ensures a minimum, uniform control set. - Scenario-based: What attackers might do to achieve objectives; focuses on sophisticated, context-specific threats.
  • Outputs
- Compliance: A security baseline that addresses baseline risks and obligations; simplifies governance and responsibility sharing. - Scenario-based: Risk origins, target objectives, strategic and operational scenarios, and a remediation/treatment plan.
  • Use in process
- Compliance: Often the starting point to quickly establish a defensible baseline. - Scenario-based: Follows or overlays the baseline to identify gaps and prioritize actions against targeted threats.
  • Interaction
- They are complementary: start with the baseline (compliance), then apply scenario analysis to address gaps and prioritize risk treatment.
  • Strengths and limits
- Compliance: Fast, provides a clear baseline; may miss sophisticated or context-specific threats.

Lyon, France

SAKAMOTo

The AI Teaching assistant is absolutely amazing. Looks like the model was perfectly trained for this type of exams. Good job team!

United States

VirtuLearn AI

Question 3:

  • Correct answer: Create new business and operating models to address the specific requirements of the new market. (Option B)

  • Why this is best:
- The new market has strict data-handling regulations. To meet demand while staying compliant, you need to redesign how you deliver value—this includes governance, processes, roles, data flows, and technology. In ITIL 4 terms, this is updating the operating model to fit the regulatory context and customer needs.
  • Why not the others:
- A: More resources help delivery but don’t address regulatory compliance or the required operating changes. - C: Replacing offerings is heavy-handed and may be unnecessary if existing services can be adapted within a new operating model. - D: Copying the current model ignores the new r

United States

tibor

in question 128 A and B are same and equivalent. Only difference is line breaks. Please revise and correct the questions and or answers.

Székesfehérvár, Hungary

Bella Pierson

I am trying to access my materials

Indianapolis, United States

Keran

This is just amazing. The AI Tutor is a game changer. It helps with verification of each exam topic and each questions. Good job team!

Chicago, United States

Aswani Meka

Activation license does not work

UNITED STATES

Julian francisco hernandez monroy

The exam does not load, it seems as it not exist. Please fix it. Best Regards

Anonymous