1. Home
  2. PEOPLECERT
  3. ITIL-SOA exam

PEOPLECERT ITIL-SOA Exam Prep Course (Premium File)
AI-Powered ITIL Service Offerings and Agreements Exam - Pass on Your First Try

Last updated on Jun 19, 2026

ITIL-SOA Practice Exam
Professionally Developed, Always Up-To-Date
ITIL-SOA Package
Premium File (PDF): 14 Questions
Interactive Software: Included
AI Teaching Assistant: Included
Duration & Delievery: Self Paced
Last Updated: 19-Jun-2026
Free Updates: 60 Days
Price   Buy 1 Get 1 Free  USD $68
Download Now

Prepare with confidence using our ITIL-SOA Exam Simulation App

All ITIL Service Offerings and Agreements certification learning material, study guide, training courses are created by a team of PEOPLECERT training experts. The Study Guide and .EXM training software files contain relevant ITIL Service Offerings and Agreements content, labs, practice questions and explanation. This ITIL-SOA exam guide and training courses is based on the latest exam outlines available!

Xengine Exam Simulator Software
See how much you’ve learned using Exam Score Report!
Prepare for the real exam using Xengine Software
Customize your test in Xengine Software
Have all of your exams in one place!
Add EXM files to your Xengine Course Library

AI Teaching Assistant Included with this Package

Struggling with a complex question? Just ask your ITIL-SOA AI tutor. It explains concepts, clarifies why wrong answers are wrong, and helps you understand ITIL-SOA topics in depth, available 24/7, included at no extra cost.

Instant Explanations

Don't just see the right answer, understand why it's right and why the others are wrong. In any Language!

Study Any Time, Any Place

Your AI tutor is available around the clock. No scheduling, no waiting — help is one click away inside the practice test.

Built Into Each Exam

Available directly in your online practice session. Click "Ask AI" on any question and get an instant explanation.

1. Buy the Package

One-time payment, instant access

2. Open a Practice Test

Launch the exam online

3. Click "Ask AI" on Any Question

Get an instant explanation

ITIL Service Offerings and Agreements Study package designed to help you confidently pass your exam.

The ITIL-SOA Exam Prep Features:

  • Contains the most relevant and up to date ITIL-SOA study material covering all exam topics on the latest ITIL-SOA certification.
  • A 90+% historical success rate, giving you confidence in your ITIL-SOA exam preparation.
  • Includes a FREE ITIL-SOA Mock exam software for added practice.
  • Free updates for 60 days, ensuring you have the latest ITIL-SOA study content.
  • Instant access to download the study material, no waiting required.
  • Unlimited download access from any device, making studying convenient and easy.
  • Secure and real-time processing of payments through a 256-bit SSL system.
  • A responsive technical support team to provide you support 24/7.

Take the first step towards passing your ITIL-SOA exam with ease by investing in our comprehensive certification exam material.

Preparing and Passing the PEOPLECERT ITIL-SOA Exam

Are you aspiring to become an ITIL Service Offerings and Agreements (ITIL-SOA) certified professional? Congratulations on taking a step towards enhancing your IT service management skills! In this article, we will provide you with comprehensive information about the ITIL-SOA exam, along with actionable tips to help you prepare and pass the exam successfully.

About the PEOPLECERT ITIL-SOA Exam

The ITIL-SOA exam is designed to assess your knowledge and understanding of the ITIL Service Offerings and Agreements practices and processes. It is a globally recognized certification that demonstrates your expertise in planning, implementing, and optimizing service offerings and agreements within an IT service management framework.

Here are some key details about the ITIL-SOA exam:

  • Exam Provider: PEOPLECERT
  • Prerequisites: To take the ITIL-SOA exam, it is recommended to have prior knowledge of ITIL concepts and at least 30 hours of formal training from an accredited training provider.
  • Exam Format: The exam consists of multiple-choice questions. The duration of the exam is 90 minutes (or 113 minutes for non-native English speakers). The passing score is 70% (28 correct answers out of 40).
  • Exam Syllabus: The exam syllabus covers various topics, including service management as a practice, service offerings and agreements, service portfolio management, service catalog management, demand management, supplier management, and financial management for IT services.

Preparing for the ITIL-SOA Exam

Effective preparation is key to success in any certification exam. Here are some actionable tips to help you prepare for the ITIL-SOA exam:

  1. Understand the ITIL-SOA Syllabus: Familiarize yourself with the exam syllabus and understand the topics and concepts it covers. Refer to the official PEOPLECERT documentation for the most up-to-date syllabus.
  2. Enroll in an Accredited Training Course: Consider enrolling in an accredited ITIL-SOA training course provided by recognized training providers. These courses are designed to provide you with comprehensive knowledge and practical insights into the ITIL-SOA practices.
  3. Study the Official Study Materials: Utilize the official ITIL-SOA study materials recommended by PEOPLECERT. These materials are specifically tailored to help you understand the key concepts and prepare effectively for the exam.
  4. Practice with Sample Exams: Familiarize yourself with the exam format and types of questions by practicing with sample exams. PEOPLECERT offers official sample exams that can give you a sense of the exam structure and help you identify areas where you need to improve.
  5. Join Study Groups and Discussions: Engage in online study groups or discussions with fellow ITIL-SOA aspirants. This can provide you with valuable insights, different perspectives, and the opportunity to clarify your doubts.
  6. Create a Study Plan: Develop a study plan that covers all the topics in the syllabus and allocate sufficient time for each. Set specific goals and milestones to track your progress and ensure you cover all the necessary material.
  7. Review and Revise: Regularly review and revise the topics you have studied to reinforce your understanding. Focus on areas that you find challenging and seek additional resources or clarification if needed.
  8. Simulate Exam Conditions: As the exam day approaches, simulate exam conditions by taking practice tests within the allocated time frame. This will help you improve your time management skills and build confidence.

By following these tips and maintaining a consistent and dedicated study routine, you can significantly increase your chances of success in the ITIL-SOA exam.

Conclusion

The ITIL-SOA certification offers a valuable opportunity to enhance your IT service management skills and advance your career. With thorough preparation and the right mindset, you can confidently approach the exam and achieve a successful outcome.

Remember to refer to the official PEOPLECERT website for the most accurate and up-to-date information regarding the ITIL-SOA exam, including any changes or updates to the exam syllabus or requirements.

Best of luck on your journey towards becoming a certified ITIL Service Offerings and Agreements professional!

PEOPLECERT

Recent testimonials from our customers:

VirtuLearn AI

Question 206:
Answer: STRIDE

  • STRIDE is a threat-modeling framework that organizes threats into six categories: Spoofing, Tampering, Repudiation, Information Disclosure, Denial of Service, and Elevation of Privilege.
  • The CISO’s concerns map directly to STRIDE:
- Denial of Service ? high availability (99.999% uptime) - Information Disclosure ? ensuring users only view data they’re authorized to see
  • Why not the others:
- CAPEC catalogs attack patterns, not a threat-modeling framework for system-level threats. - ATT&CK is a knowledge base of attacker techniques, not a formal threat-modeling framework. - TAXII is a threat intel exchange protocol, not used for threat modeling.
So STRIDE directly addresses the CISO’s availability and data-access concerns.

Westminster, United States

VirtuLearn AI

Question 192:

  • Answer: B — The samples were probably written by the same developer.

  • Why this is correct:
- The code shows consistent naming conventions and coding style across both samples (e.g., knockEmDown, sendC2, toString(), address.keepAlive("paranoid"), target.toShell(e)). - Such stylistic similarities strongly suggest a common author or shared template, which is a common basis for attributing malware to the same developer.
  • Why the other options are less likely:
- A: Telemetry buffering mode isn’t shown or established as the key indicator for authorship. - C: Use of IP connectivity for C2 could be common across malware families; it doesn’t imply authorship. - D: inferring which sample is the target agent vs. C2 server isn’t supported by the observable similarities.

Westminster, United States

James

Cannot open my exm file

Boksburg, South Africa

VirtuLearn AI

Question 8:

  • Answer: No. The solution does not meet the goal.

  • Why:
- For an Azure Internal Load Balancer (ILB) used as a listener for a SQL Server Always On availability group, the health probe must be a TCP probe on the port used by the AG listener (default is port 1433, or the port you configured). - An HTTP health probe cannot reliably validate SQL Server endpoints, so it won’t correctly reflect the health of the AG listener.
  • What to configure instead:
- Create an ILB with a backend pool that includes the VMs hosting the AG replicas. - Create a TCP health probe on port 1433 (or the actual listener port). - Create a load-balancing rule for the AG listener port to route to the backend pool.
  • Key concept: ILB health probes must align with the service being load-balanced. SQL Server endpoints require TCP checks, not HTTP checks.

Boksburg, South Africa

VirtuLearn AI

Question 108:

  • Correct answer: A

  • Why: A flat internal cloud network means all hosts can reach each other and any public-facing storage may be exposed. Implementing segmentation with ACLs restricts which networks/hosts can access sensitive file storage, reducing exposure and limiting blast radius.

  • Why not the others:
- B (logging/monitoring to SIEM) helps detect issues but doesn’t prevent exposure caused by a flat network. - C (MFA for cloud storage) improves authentication but doesn't address insecure network access to storage. - D (IDS) detects threats after they occur and doesn’t restrict access to the sensitive locations.

Lagos, Nigeria

VirtuLearn AI

Question 82:
I can’t view the [Image] in Log entries. If you paste the text of Log entry 1–4 or describe the payloads, I can identify which shows the exploitation.
In general, for a zero-day command injection, look for:

  • Log entries showing input that appears to be passed to a shell or OS command (e.g., attempts to execute ls, whoami, uname -a, or wget/curl from a web input).
  • Use of command metacharacters in user input (e.g., ;, &, |, $(), ${...}, backticks).
  • HTTP requests with suspicious query strings or POST bodies that include shell-like commands or encoded payloads.
  • Unexpected process creation or web server issuing OS commands (e.g., new /bin/sh or cmd.exe spawned).

How to decide which is evidence:
  • Compare entries for evidence of command execution originating from user input.
  • Check for anomalies that shouldn’t be possible from normal traffic (rare file writes, new executables, or outbound connections triggered by web input).
  • Correlate with timing and any known vulnerability active window.

If you share the actual logs, I’ll pinpoint which one indicates exploitation and explain why.

Lagos, Nigeria

VirtuLearn AI

Question 12:
Correct answer: D. Exploitation

  • In the Cyber Kill Chain, the stages are:
- Reconnaissance: gather information - Weaponization: prepare the exploit - Delivery: transmit the payload - Exploitation: exploit the vulnerability to gain access
  • In this scenario, the attacker gained access to the internal network via social engineering. Since they have already turned the vector into access, they are at the Exploitation stage.

  • Why not the others:
- Reconnaissance: before attack, not after access is gained - Weaponization: preparation work done before delivery - Delivery: sending the payload, which would precede how access is gained
Note: "Doesn’t want to lose access" points toward persistence actions, but among the given options, Exploitation best fits the current stage.

Lagos, Nigeria

VirtuLearn AI

Question 3:

  • Answer: C: Configure an Access-Control-Allow-Origin header to authorized domains.

Why: The output likely indicates a CORS misconfiguration. CORS controls which origins can make cross-origin requests to your web app. By setting Access-Control-Allow-Origin to specific, trusted domains, you prevent unauthorized sites from reading or interacting with your resources.
Why the other options are less appropriate:
  • Set an HttpOnly flag to force communication by HTTPS: HttpOnly affects cookie ??????? via client-side scripts, not transport security. HTTPS enforcement is done with TLS, not HttpOnly.
  • Block requests without an X-Frame-Options header: X-Frame-Options mitigates clickjacking, not cross-origin data access.
  • Disable the cross-origin resource sharing header: This would remove restrictions and increase exposure; you should restrict origins, not disable CORS.

Lagos, Nigeria

VirtuLearn AI

UTM STANDS FOR
Unified Threat Management.
It’s an integrated security appliance that combines multiple controls (e.g., firewall, IDS/IPS, antivirus/malware scanning, VPN, content filtering) to protect the network perimeter.

Rosedale, United States

VirtuLearn AI

Question 332:

  • The correct answer is: B. Reimage the end user's machine.

  • Why: The SOC has a live indication of a potential compromise (remote control, credential-like data). In incident response, containment/eradication takes precedence to stop malware persistence and possible exfiltration. Reimaging quickly cleans the host so you’re not just “mitigating” by changing credentials.

  • About the assumption: It isn’t that the compromise is fully confirmed or all evidence is already collected. The scenario describes suspicious activity that warrants immediate containment to reduce risk. Evidence collection can occur after containment.

  • Why not the others:
- A: Advising password changes is remediation for credential theft, but not the immediate containment needed if the host is compromised. - C: Checking the personal email policy addresses policy, not incident containment. - D: Checking host firewall logs is diagnostic and not the first action when a suspected remote-control compromise is identified.
  • Practical nuance: If feasible, you might quickly gather volatile data (RAM, running processes) before reimage, but the exam’s best-practice choice prioritizes containment/eradication first.

Rosedale, United States