Frequently Asked Questions

We've compiled a list of frequently asked questions. If you don't find the answer here, feel free to reach out to us for assistance.

Questions & Answers

How will your practice exams and study guides help me in passing my certifications?

Our practice exams and study guides are tailored to optimize your success in certification exams. With comprehensive coverage of exam topics, realistic simulations, targeted practice, interactive learning through the Xengine App, and detailed explanation, you'll be well-prepared to confidently appear for your certification exam.

How do I use a coupon?

If you have a coupon code, you will be able to use it before completing your order at the Shopping Cart page. Once you have entered your coupon code, click 'Apply' to validate that the code you have entered is correct. The coupon discount amount should be applied to your order once validated in our system. Please note that you may only use one coupon per order.

How do I receive my products after I make the payment?

After your purchase is processed you can instantly download your files. All of your products will be available securely under your Profile.

How often do you update your products and study guides?

We continuously update our products and study guides to ensure they remain current and aligned with the latest developments in the field. Our team of experts regularly reviews and revises the content to incorporate any changes in exam formats, industry standards, or emerging trends. This proactive approach guarantees that our study guides and materials reflect the most up-to-date exam topics, providing you with the best possible resources for your exam preparation.

What if I buy some of your study guides/test engines and they become out-dated before I take the exam?

You will have access to all updates for a period of 60 days for absolutely NO EXTRA COST.

How long will my subscription last in order to have access to updated study guides/test engines?

Upon purchase, you'll enjoy unlimited access to all updates for 60 days. Subsequently, you retain access to downloaded course materials indefinitely. It's important to note that your license for the Xengine App software remains valid for one year from the date of activation.

Do you provide technical support during and after purchase? What is a typical SLA time?

Yes, we offer technical support both during and after purchase to ensure a smooth experience for our customers. Our dedicated support team is available to assist you with any queries or issues you may encounter. Typically, our Service Level Agreement (SLA) guarantees a response time of within 12 to 24 hours for resolving technical support inquiries.